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Home > HelpDesk > How to make sure you will receive Canopy MLS emails
How to make sure you will receive Canopy MLS emails
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Canopy MLS and Canopy Realtor® Association use a variety of services and platforms for communication - both between our organization and our members, as well as between agents and their clients.  These services each use their own email addresses.  If you or your clients are having an issue receiving a particular communication it may be necessary to add a "rule" or "filter" to your email account to make sure that the message is not blocked by the SPAM filter running on the email account.

 

In this article, you will find a list of our email addresses and the steps to allow them in many common email platforms.  Attached to this article is a document from our vendor that explains this process in a bit more detail. 

  • Please note that the email addresses displayed here are not displayed in plain text, in an effort to reduce SPAM coming in to our service.

 

There are currently four email addresses that are used to send messages to both agents and clients:

  • (CarolinaMLS at MLS matrix dot com): This address, and the two that follow, are used for all emails sent from Matrix - listings, reports, auto-email updates, etc.
  • (CML at MLS matrix dot com)
  • (CML at Canopy Listings dot com):
  • (do-not-reply at onehome dot com): This is used for communication directly from the OneHome portal, such as requesting a forgotten password

 

*Note: Matrix is currently in the process of updating the listing email address, which is why three different addresses appear hear.  Ultimately, all messages will be sent from only one address.  To prevent SPAM issues, this process is being handled in a slow and graduated manner, and during this transition it would be best to add all three listing email addresses to ensure delivery.

 

The following email addresses are only used to communicate with Canopy MLS and Canopy Realtor® Association members.  These addresses are used to communicate with MLS and Association staff directly, submit tickets when assistance is needed, and for general updates.

 

 

  • (support at canopy realtors dot com)
  • (compliance at canopy realtors dot com)
  • (membership at canopy realtors dot com)
  • (idx at canopy realtors dot com)
  • (Canopy RE Institute at canopy realtors dot com)
  • (marketing at canopy realtors dot com)
  • (president at canopy realtors dot com)
  • (eHeadlines at canopy realtors dot com)
  • (listing data checker at corelogic dot com) 

 

In order to add these addresses to your email account to ensure delivery, locate the service you use in the list below and follow the steps beneath.

 

  • Gmail
    1. Open an email from the sender you want to safelist.
    2. Hover over the sender’s name in the top left corner of the message.
    3. Click Add to Contacts.
  • Apple Mail
    1. Click [email address] in the header of the email from the sender you want to safelist.
    2. Click Add.
  • Yahoo! Mail
    1. Open an email message from the sender you want to add to your address book.
    2. Click Add to contacts next to [email address].
    3. On the Add Contact popup, enter any additional information.
    4. Click Save.
  • Microsoft Outlook 2003
    1. Open the email message from the sender you want to add to your address book.
    2. Right-click “Click here to download images” in the gray bar at the top of the message.
    3. Click Add Sender to Senders Safe List.
  • Microsoft Outlook 2007
    1. Right-click the email from the sender you want to safelist.
    2. Click Junk E-mail.
    3. Click Add Sender to Safe Senders List.
  • Microsoft Outlook 2010
    1. Click the Home tab.
    2. Click Junk.
    3. Click Junk E-mail Options.
    4. Click Safe Senders.
    5. Click Add.
    6. Enter [email address] and any additional information.
    7. Click OK.
  • Outlook Live (Hotmail)
    1. Open an email from the sender you want to safelist.
    2. Click the sender’s name.
    3. At the bottom of the popup, click Add to Contacts.
  • Mozilla Thunderbird
    1. Click Address Book.
    2. Make sure Personal Address Book is highlighted.
    3. Click New Card.
    4. On the Contacts tab, enter [email address] and any additional information.
    5. Click OK.
  • Mac Mail
    1. Click Address Book.
    2. Click File.
    3. Click New Card.
    4. Enter [email address] and any additional information.
    5. Click Edit to finish.
  • NetZero
    1. Click the Address Book tab on the top menu bar.
    2. Click Contacts.
    3. Click Add Contact.
    4. Enter [email address] and any additional information.
    5. Click Save.
  • Comcast
    1. Click Preferences from the menu.
    2. Click Restrict Incoming Email.
    3. Click Yes to Enable Email Controls.
    4. Click Allow email from addresses listed below.
    5. Enter [email address] you want to safelist.
    6. Click Add.
    7. Click Update.
  • Earthlink
    1. Click Address Book.
    2. Click Add Contact.
    3. Save [email address] as a contact.
    4. Click Save.
  • AOL Mail
    1. Click Contacts in the right toolbar.
    2. Click Add Contact.
    3. Enter [email address] and any additional information.
    4. Click Add Contact.
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Attachments

CoreLogic_Listing_Data_Checker_-_Keys_to_receiving_notifications.pdf
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